How long will it take for my order to arrive?

  • Once shipped out from our warehouse in Pollachi, deliveries usually happen within 4-7 working days depending on your location.
  • If your shipping address is in a remote area that is not easily accessible by regular courier companies, the delivery of your order may take a little longer.
  • In case of unforeseen circumstances such as strikes, natural disasters, acts of God or inter-galactic rioting, the delivery time may increase by a few days.

I wasn’t available at the time of delivery, but I want my order. What do I do?

Don’t worry, if you missed your delivery at the first attempt. There will be two more attempts by our delivery executive to deliver your order.

What if my order is undelivered?

For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund to your printail wallet Instantly. Then you can withdraw it to your bank account easily.

Can I modify the shipping address of my order before it has been shipped?

Sorry, that is not possible at the moment as the system would have already passed the mobile number and address to our warehouse to pack and ship your product. That said, we never say never! You can always cancel the order before it has been packed and can place a new order.

What if my order contains a Customized product?

Customized products usually take 1-3 working days (excluding Sundays and bank holidays) to be manufactured and shipped out from our warehouse. 

How do I track my order?

  • You will receive an e-mail with your courier tracking link once your order is shipped out from our warehouse. You can also find the tracking information from your Order History page.
  • Do check your e-mail spam folder in case you can’t find the e-mail from us.

Are there any shipping charges?

  • Free shipping for all products.

How do I know if my order was placed successfully?

Once you successfully place your order, you will receive a confirmation email & SMS with your order ID.
You’ll receive another email & SMS once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!

My order status reads delivered, but I have not yet received it. 

  • Your order may have been received by someone else on your behalf.
  • If your address is a residential address please check with your neighbour/security guard.
  • If your address is non-residential then please check with the reception team.

If you think that isn’t the case, please reach out to us via registered email id along with the order details. Our Email: [email protected]

Do you offer Cash On Delivery?

Not at the moment.

What if I need an urgent delivery?

Please get in touch with us at [email protected] and we will be happy to help you out.

Do you ship internationally?

Not at the moment.