My transaction failed but an amount was deducted from my Printail wallet. What do I do?

If your wallet amount has been deducted the same will be credited back in your Printail wallet within a couple of hours.

How do I use my Printail wallet?

  • Your Printail Wallet enables you to get a quicker checkout on our site and app. Your Printail Wallet is made up of Printail Credits.
  • To use your Printail wallet, please select Pay by Printail Wallet as the mode of payment on the cart page while placing your order.
  • The corresponding amount will be deducted from your Wallet balance.
  • In case the total amount exceeds the Printail Wallet balance, you can pay the remaining amount using any other payment option.

You can use your Printail credits on all products.

I have not received my cashback yet.

Cashback will be credited to your account after the successful delivery of all items (subjected to offer Terms & Conditions).

If not received, contact us at [email protected]

I am unable to use my wallet amount.

Printail wallet balance can be used to make purchases across the platform for all products. 

I am unable to use my promotional coupon/code.

Since some of our products are already discounted, promotional coupons and codes will not be applicable on already discounted products. You can use them to purchase any non discounted product.

Is there any expiry date for my Printail wallet balance?

No. The wallet balance doesn’t have any expiry date.

Is there any redemption limit on my Printail Wallet ?


Can I club my Printail wallet amount with another mode of payment?

Yes, your Printail wallet amount can be clubbed with different modes of payment.

Is my Printail wallet balance transferable?

Yes. You can transfer your printail wallet balance to another printail user’s wallet.

Why was my cashback deducted from my Printail Wallet after I returned my order?

  • As per company policy, a request for return the order involves reversing the transaction from our side.
  • To this end, we refund the amount paid for your order and reverse the cashback extended during order placement.